CompTIA Project+ Practice Test

If a product fails to meet customer quality specifications, which strategies can a project manager use to address this issue?

1. Fast tracking and trend analysis

2. Pareto chart and high level cost estimate

3. Trend analysis and Pareto chart

4. Monte Carlo analysis and fast tracking

The correct answer is: Trend analysis and Pareto chart

Using trend analysis and a Pareto chart are effective strategies for addressing issues related to a product failing to meet customer quality specifications. Trend analysis allows the project manager to monitor quality performance over time, identifying patterns or trends that may indicate persistent quality problems. This process helps in understanding the underlying issues leading to nonconformance and can assist in making informed decisions to improve quality. By analyzing historical data, the project manager can ascertain whether the quality issue is a one-time anomaly or part of a larger trend that could require more systemic adjustments. A Pareto chart complements this effort by visually representing the frequency or impact of different quality issues, allowing the project manager to prioritize which problems to address first. The Pareto principle, often referred to as the 80/20 rule, suggests that a significant portion of quality problems may stem from a small number of causes. By focusing on these key areas, the project manager can effectively allocate resources and implement targeted quality improvement initiatives, ultimately enhancing product quality and customer satisfaction. Together, these tools provide a structured approach to diagnosing quality issues and implementing solutions, making them sound choices for a project manager facing challenges with customer quality specifications.