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If an end user requires extensive training, what should the project manager do first?

  1. Create an RFP for training vendors.

  2. Schedule the necessary training before project completion.

  3. Analyze the impact of including the training in the project.

  4. Advise the user that training was not included in the charter.

The correct answer is: Analyze the impact of including the training in the project.

Analyzing the impact of including training in the project is the most logical first step when faced with the need for extensive training for an end user. This approach allows the project manager to identify how training requirements align with the project goals and objectives. It is crucial to understand the resources needed, potential delays, budget implications, and how training will affect the overall project timeline and deliverables. By performing this analysis, project managers can make informed decisions that ensure the end user is adequately prepared while maintaining project momentum and aligning with stakeholder expectations. Moving to schedule training or create vendor requests without first understanding the impact could lead to ineffective planning, misallocation of resources, or unmet project timelines. Notifying users that training is not included may create frustration or impede their ability to engage with project deliverables. Therefore, assessing the implications of the training requirement forms the foundation for effective decision-making in project management.